Cloud Support Engineer Job Vacancy in Maseru, Lesotho – Technology & Cloud Services

Job Description

Position: Cloud Support Engineer

Company: Microsoft

Location: Maseru, Lesotho

Experience: 3-5 years of experience in cloud support or related IT roles

Education: Bachelor’s degree in Computer Science, Information Technology, or related field

Employment Type: Full-time

Industry: Technology & Cloud Services

Department: Cloud Operations

Salary: SSP 250,000 – 350,000 per annum

Vacancies:1

Company Overview

Microsoft is a global leader in software, services, devices, and cloud solutions, committed to empowering every person and organization on the planet. With a strong presence across Africa, Microsoft’s regional hub supports digital transformation initiatives, fostering innovation, sustainability, and inclusive growth. In Lesotho, Microsoft partners with governments, educational institutions, and enterprises to accelerate cloud adoption, improve digital skills, and create high‑impact career pathways. As part of its mission to drive economic development, Microsoft offers exciting Lesotho Jobs that contribute to the nation’s technology ecosystem.

Through strategic collaborations with local universities and tech incubators, Microsoft nurtures talent, supports start‑ups, and delivers cutting‑edge solutions that address regional challenges. The company’s commitment to diversity, accessibility, and responsible AI ensures a forward‑looking workplace where employees can thrive while making a tangible difference in the community.

Job Overview

The Cloud Support Engineer will join Microsoft’s Cloud Operations team in Maseru, delivering world‑class technical assistance to customers using Azure services. This role is pivotal in ensuring high availability, performance, and security of cloud workloads for enterprises, government agencies, and NGOs across Lesotho and the broader Southern Africa region. The successful candidate will troubleshoot complex issues, collaborate with product engineering, and contribute to knowledge‑base articles that enhance the overall customer experience.

As part of the hiring in Lesotho, the engineer will also mentor junior staff, participate in community outreach programs, and represent Microsoft at local tech events, reinforcing the company’s reputation as a premier employer for Jobs in Lesotho.

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Key Responsibilities

• Provide tier‑2 and tier‑3 technical support for Azure IaaS, PaaS, and SaaS solutions, ensuring rapid resolution of incidents.
• Diagnose, analyze, and resolve complex performance, networking, and security issues in cloud environments.
• Collaborate with product development teams to reproduce bugs, suggest improvements, and validate fixes.
• Develop and maintain detailed documentation, troubleshooting guides, and knowledge‑base articles for internal and external use.
• Conduct proactive health checks and performance tuning for high‑impact customer workloads.
• Mentor junior support engineers and contribute to internal training sessions.
• Engage with local developer communities, delivering workshops and webinars on cloud best practices.
• Assist in the creation of custom automation scripts using PowerShell, Azure CLI, or ARM templates.

Required Skills

• Strong understanding of Azure services, including Virtual Machines, Storage, Networking, and Identity.
• Proficiency in scripting languages such as PowerShell, Python, or Bash.
• Experience with Linux and Windows server environments.
• Excellent problem‑solving abilities and analytical thinking.
• Effective communication skills, both written and verbal, to convey technical concepts to diverse audiences.
• Customer‑focused mindset with a commitment to delivering high‑quality service.
• Ability to work independently and as part of a cross‑functional global team.

Education

A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline is required. Relevant certifications such as Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert are highly desirable and will be considered an advantage during the selection process.

Experience

Applicants should have 3‑5 years of hands‑on experience in cloud support, systems administration, or network engineering. Prior experience working with enterprise customers in a fast‑paced environment, preferably within the African market, will be viewed favorably.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per annum, commensurate with experience, qualifications, and performance. In addition to the base salary, employees are eligible for performance‑based bonuses and stock‑based incentives.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Generous paid time off and public holidays.
• Professional development budget for certifications, conferences, and courses.
• Employee assistance program and wellness initiatives.
• Access to Microsoft’s global employee discount program.

Training

• On‑boarding program that includes Azure fundamentals, security best practices, and customer service excellence.
• Continuous learning pathways through Microsoft Learn, internal labs, and mentorship.
• Opportunities to attend regional tech conferences and Microsoft Ignite.

Working Environment

Microsoft’s Maseru office offers a modern, collaborative workspace equipped with state‑of‑the‑art technology, flexible work‑from‑home options, and a culture that values innovation, inclusion, and work‑life balance. Employees enjoy a vibrant community of professionals dedicated to driving digital transformation across Lesotho.

Application Process

Interested candidates should submit their application through the Microsoft Careers portal. The selection process includes an initial resume review, a technical assessment, and one or more virtual interviews with the hiring team. Successful applicants will receive a formal offer outlining compensation, benefits, and start‑date details.

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Equal Opportunity Statement

Microsoft is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that values your unique perspective and drives meaningful change across Lesotho and beyond.