General Manager Jobs in Maseru

Director General
Maseru
May 1, 2026
Full Time
Urgent
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Job Description

Company Overview

Global Headhunters is a leading recruitment and talent solutions provider specializing in Africa-focused executive search, finance, and management roles. The firm partners with top organizations to recruit experienced professionals across financial services, microfinance, and corporate leadership.

Job Title

General Manager (Collections / Operations / Staff Management / Deal Origination)
Location: Maseru
Job Type: Full-Time | Executive / Senior Management

Job Overview

The General Manager (GM) will work closely with the Chief Executive Officer (CEO) to oversee day-to-day business operations, credit management, and strategic growth initiatives.

This leadership role is responsible for driving loan portfolio growth, operational efficiency, collections performance, and staff management within a financial services or microfinance environment.

Key Responsibilities

1. Product & System Management

  • Ensure full understanding of operating systems, financial applications, and loan management platforms
  • Act as custodian of product knowledge and system processes
  • Train staff on systems, compliance, and operational procedures

2. Deal Origination & Processing

  • Oversee deal inflows, loan applications, and credit processing workflows
  • Ensure accurate logging of client applications and deal pipelines
  • Monitor turnaround times from application to disbursement
  • Ensure all deals are correctly captured in loan management systems (e.g., CDAS)
  • Maintain audit compliance with zero tolerance for errors
  • Coordinate bank disbursements, settlements, and documentation

3. Collections & Credit Control

  • Lead and manage the collections and credit control function
  • Monitor daily collections performance and repayment trends
  • Prepare daily, weekly, and monthly collections reports
  • Implement strategies to improve loan recovery rates and portfolio quality

4. Operational Management

  • Develop and execute sales and marketing strategies for loan growth
  • Oversee back-office operations and administrative functions
  • Ensure high standards of customer service and client satisfaction
  • Maintain and enforce Standard Operating Procedures (SOPs)
  • Manage company assets, fleet operations, and office infrastructure
  • Prepare management reports and operational performance reviews

5. Staff Management & Leadership

  • Lead, mentor, and develop high-performing teams
  • Conduct training, performance appraisals, and KPI management
  • Foster a strong organizational culture and team engagement
  • Manage employee performance, discipline, and development plans

6. IT & Infrastructure Oversight

  • Oversee IT systems, infrastructure, and workplace environment
  • Collaborate with Group IT teams to resolve technical issues
  • Ensure systems operate efficiently to support business operations

7. Executive Support

  • Provide strategic and operational support to the CEO
  • Act in the CEO’s capacity during absence or leave
  • Contribute to business planning, decision-making, and leadership strategy

Required Skills & Competencies

  • Strong leadership and executive management skills
  • Expertise in microfinance operations, credit risk, and collections management
  • Advanced analytical, problem-solving, and decision-making abilities
  • Excellent communication, negotiation, and stakeholder management skills
  • Ability to engage senior-level decision-makers and external partners
  • Strong time management, multitasking, and organizational skills
  • High level of accountability, adaptability, and resilience

Qualifications & Experience

  • Bachelor’s Degree in:
    • Commerce (BCom)
    • Finance / Accounting
    • Or a related field (essential)
  • Postgraduate qualification is an advantage
  • Minimum 5–10 years of experience in financial services
  • Strong background in:
    • Microfinance and lending operations
    • Collections and credit control
    • Operational and staff management
  • Knowledge of Lesotho financial regulations and microlending laws

Why Apply for This Role?

  • Lead operations in a growing microfinance and financial services organization
  • Opportunity to influence strategy, credit performance, and business growth
  • Work in a senior leadership role with high impact and decision-making authority
  • Competitive executive-level career growth opportunities

Application Process

The digital transformation of job searching has made it easier to explore career opportunities across borders. With https://lesothojobsearch.com, job seekers can quickly find vacancies in Lesotho and apply with ease. The platform supports users by offering organized job categories and timely updates. For broader opportunities, https://www.southafricajobsearch.com is a valuable resource, providing access to diverse roles in sectors like mining, retail, and technology. It helps candidates match their skills with suitable positions. In Eswatini, https://www.eswatinijobsearch.com allows users to discover jobs across various industries, from entry-level to managerial roles. These websites bring convenience and efficiency to the job search process. They are essential tools for anyone looking to grow their career in Southern Africa. Regular engagement with these platforms can lead to better job outcomes.

Recruitment Information

  • Recruitment Partner: CA Global Finance Division
  • Only shortlisted candidates will be contacted
  • If no response is received within two weeks, consider the application unsuccessful
  • CVs may be retained for future opportunities

Job Details Summary

  • Category: Management
  • Job Type: Employee (Full-Time)
  • Location: Maseru, Lesotho
  • Application Deadline: 7th December 2026

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