International Freight Operations Coordinator Job Vacancy in Maseru, Lesotho – Logistics & Supply Chain

Job Description

Position: International Freight Operations Coordinator

Company: DHL Global Forwarding

Location: Maseru, Lesotho

Experience: 3-5 years in freight forwarding, customs clearance, or related logistics functions

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Logistics & Supply Chain

Department: Operations

Vacancies:1

Company Overview

DHL Global Forwarding is a leading international logistics provider with a strong presence across Africa, offering end‑to‑end freight solutions that connect businesses to global markets. With a commitment to sustainability, technology‑driven processes, and customer‑centric service, DHL has built a reputation for reliability and innovation. In Lesotho, DHL supports a growing network of importers, exporters, and local enterprises, helping them navigate complex customs regulations and optimize supply chains. As part of DHL’s regional expansion, the Maseru office plays a pivotal role in facilitating trade between Southern Africa and the rest of the world.

Working at DHL means joining a diverse, inclusive workforce that values continuous learning, safety, and operational excellence. Employees benefit from a collaborative culture, access to cutting‑edge logistics platforms, and opportunities for career advancement across the global DHL network.

Job Overview

The International Freight Operations Coordinator will be responsible for managing the end‑to‑end execution of air, sea, and road freight shipments for DHL’s corporate and SME clients in Lesotho. This role ensures timely, cost‑effective, and compliant movement of goods while maintaining high levels of customer satisfaction. The coordinator will act as the primary point of contact for clients, carriers, and internal teams, coordinating documentation, customs clearance, and shipment tracking. This position offers a dynamic environment where analytical thinking, problem‑solving, and strong communication skills are essential.

For more information about DHL’s career opportunities, visit our main portal: https://lesothojobsearch.com

Key Responsibilities

• Coordinate and monitor international freight shipments, ensuring compliance with local and international regulations.
• Prepare and verify all required documentation, including commercial invoices, packing lists, and customs declarations.
• Communicate proactively with clients, carriers, and customs authorities to resolve issues and provide status updates.
• Optimize routing and mode selection to achieve cost efficiencies while meeting delivery timelines.
• Maintain accurate shipment records in DHL’s logistics management system.
• Collaborate with sales and customer service teams to develop tailored logistics solutions.
• Track performance metrics and generate reports on shipment status, on‑time delivery, and cost variance.
• Support continuous improvement initiatives by identifying process bottlenecks and recommending enhancements.

Required Skills

• Strong knowledge of international freight forwarding, customs procedures, and Incoterms.
• Excellent organizational and multitasking abilities.
• Proficiency in logistics software (e.g., DHL’s MyDHL+, SAP TM) and Microsoft Office Suite.
• Effective communication skills in English; proficiency in Sesotho is an advantage.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Customer‑focused attitude with a commitment to service excellence.
• Ability to work under pressure and meet tight deadlines.

Education

A bachelor’s degree in Business Administration, Supply Chain Management, International Trade, or a related discipline is required. Relevant certifications such as FIATA, IATA, or customs brokerage qualifications are considered a plus.

Experience

Applicants should have 3‑5 years of hands‑on experience in freight forwarding, customs clearance, or logistics operations, preferably within an international environment. Experience with multimodal transportation and exposure to African trade corridors will be highly valued.

Benefits

• Competitive salary package with performance‑based incentives.
• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Professional development budget for certifications and training.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering DHL’s global standards, safety protocols, and system tools.
• Continuous learning modules on customs regulations, trade compliance, and digital logistics platforms.
• Mentorship opportunities with senior operations managers.

Working Environment

The Maseru office offers a modern, collaborative workspace equipped with state‑of‑the‑art technology to support real‑time shipment tracking and communication. Employees enjoy a supportive team culture that encourages knowledge sharing and innovation. DHL places a strong emphasis on health and safety, ensuring that all staff operate in a secure and compliant environment.

Additional resources for regional job seekers can be found at https://malawijobsearch.com/

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the DHL careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

For broader regional opportunities, explore listings at https://tanzaniajobsearch.com/job-vacancy-tanzania/

Equal Opportunity Statement

DHL Global Forwarding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.