Senior E-commerce Operations Manager Job Vacancy in Maseru, Lesotho – Retail & Consumer Goods

Job Description

Position: Senior E-commerce Operations Manager

Company: Amazon Lesotho

Location: Maseru, Lesotho

Experience: 7-10 years

Education: Master’s Degree

Employment Type: Full-time

Industry: Retail & Consumer Goods

Department: Operations & Logistics

Salary: 450,000 SSP – 680,000 SSP

Vacancies: 1

Company Overview

Amazon is a global leader in e-commerce, cloud computing, and digital streaming. As we expand our footprint within the Southern African region, our Maseru hub serves as a critical node for regional distribution and digital marketplace management. We are committed to being Earth’s most customer-centric company, focusing on innovation, scalability, and operational excellence. This role is pivotal for our growth strategy in the region, ensuring that our digital storefronts and physical fulfillment processes work in perfect harmony to deliver unparalleled value to our customers. We offer a dynamic environment where technology meets logistics to redefine the retail experience.

For more information on our global mission, visit https://lesothojobsearch.com.

Job Overview

The Senior E-commerce Operations Manager will be responsible for overseeing the end-to-end lifecycle of our digital marketplace operations in Lesotho. This is a high-impact leadership role that requires a strategic thinker capable of managing complex supply chains, optimizing digital storefront performance, and leading large-scale operational teams. You will be tasked with driving growth through data-driven decision-making, ensuring that our inventory management, last-mile delivery, and customer satisfaction metrics meet international standards. This position is ideal for a professional who thrives in fast-paced, high-growth environments and possesses a deep understanding of both digital consumer behavior and physical logistics management. As we continue hiring in Lesotho, this role will be central to our regional success.

Key Responsibilities

• Design and implement scalable operational frameworks to support rapid e-commerce growth.
• Optimize marketplace performance by analyzing key metrics such as conversion rates, bounce rates, and customer lifetime value.
• Manage relationships with third-party logistics providers to ensure seamless last-mile delivery.
• Oversee inventory forecasting and replenishment strategies to minimize stockouts and overstock situations.
• Lead and mentor a diverse team of operations specialists and warehouse coordinators.
• Implement advanced automation tools to streamline order processing and fulfillment workflows.

Required Skills

• Expertise in e-commerce platform management and digital marketplace ecosystems.
• Advanced proficiency in data analytics and business intelligence tools.
• Strong strategic planning and complex problem-solving capabilities.
• Exceptional leadership and cross-functional team management skills.
• Deep understanding of regional supply chain and logistics regulations.

Explore more career opportunities in Lesotho by visiting https://southsudanjobsearch.com/.

Education

A Master’s Degree in Business Administration (MBA), Supply Chain Management, or a related field is required. A Bachelor’s degree with significant relevant experience may be considered in exceptional circumstances.

Experience

A minimum of 7 to 10 years of experience in e-commerce operations, retail management, or supply chain leadership is mandatory. Proven track record of managing large-scale operations in a multinational corporate environment is highly preferred.

Salary

The annual salary for this position ranges from 450,000 SSP to 680,000 SSP, depending on experience and performance metrics.

Benefits

• Comprehensive health and wellness insurance package.
• Performance-based annual bonuses and equity options.
• Flexible working arrangements and remote work options.
• Generous paid time off and parental leave.

Training

• Continuous professional development through Amazon Leadership Academy.
• Specialized certifications in Lean Six Sigma and advanced logistics.
• Global leadership training programs for senior management.

Working Environment

The working environment is fast-paced, innovative, and highly collaborative. You will work in a modern office setting in Maseru, with frequent interaction with global teams via digital platforms. We prioritize a culture of continuous improvement and data-driven excellence. This is a premier job vacancy in Lesotho for those seeking high-level employment in Lesotho.

Application Process

Interested candidates should submit their CV and a cover letter detailing their relevant experience through our official portal. We are looking for candidates who demonstrate a passion for innovation and customer obsession. For more job vacancies in Lesotho, please monitor our career page regularly.

Find more employment in Lesotho at https://rwandajobsearch.com.

Equal Opportunity Statement

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.