Logistics Operations Manager Job Vacancy in Maseru, Lesotho – Logistics & Supply Chain

Job Description

Position: Logistics Operations Manager

Company: DHL Global Forwarding

Location: Maseru, Lesotho

Experience: 5-7 years

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Logistics & Supply Chain

Department: Operations

Vacancies:1

Company Overview

DHL Global Forwarding is a world‑leading provider of air, ocean and road freight services, operating in more than 220 countries and territories. With a strong commitment to sustainability, innovation and customer centricity, DHL has built a reputation for reliable, end‑to‑end supply chain solutions. In Lesotho, DHL operates a regional hub in Maseru, offering customs clearance, warehousing, and distribution services to local manufacturers, retailers and NGOs. The company’s presence in Lesotho supports economic growth by facilitating trade, creating jobs, and enabling local businesses to reach international markets. As part of the DHL Group, the Maseru office benefits from global best practices, advanced technology platforms, and a culture that values diversity, continuous learning and safety. This role offers a unique opportunity to contribute to the expansion of logistics capabilities in Lesotho while working for a globally recognized brand.

Lesotho’s strategic location between South Africa and the rest of Southern Africa makes it a critical node for regional trade corridors. DHL’s investment in modern warehousing facilities, real‑time tracking systems, and a skilled workforce positions the company as a catalyst for improved supply chain efficiency in the country. The Logistics Operations Manager will play a pivotal role in ensuring that DHL’s services meet the highest standards of quality, reliability and customer satisfaction, thereby reinforcing DHL’s position as the preferred logistics partner for businesses across Lesotho.

Job Overview

The Logistics Operations Manager will lead the day‑to‑day operations of DHL’s Maseru hub, overseeing inbound and outbound freight, customs compliance, warehouse management, and last‑mile delivery coordination. Reporting to the Regional Operations Director, the incumbent will be responsible for optimizing operational processes, managing a diverse team of supervisors and staff, and ensuring adherence to safety and regulatory standards. This role requires a strategic mindset, strong analytical abilities, and the capacity to drive continuous improvement initiatives. The successful candidate will collaborate closely with sales, customer service, and IT departments to deliver seamless logistics solutions that meet the evolving needs of clients in Lesotho and the broader Southern African region.

For more information about DHL’s career opportunities and the logistics landscape in Lesotho, please visit our partner portal at https://lesothojobsearch.com.

Key Responsibilities

• Oversee all operational activities at the Maseru hub, including freight handling, customs clearance, warehousing, and distribution.
• Develop and implement process improvement initiatives to increase efficiency, reduce costs, and enhance service quality.
• Manage a team of supervisors, coordinators and operational staff, providing coaching, performance feedback and career development.
• Ensure compliance with local customs regulations, safety standards, and DHL’s global operating procedures.
• Monitor key performance indicators (KPIs) such as on‑time delivery, inventory accuracy, and customer satisfaction, and report results to senior management.
• Coordinate with sales and customer service teams to align operational capacity with business demand.
• Lead root‑cause analysis and corrective action plans for any operational disruptions or service failures.
• Maintain strong relationships with local authorities, transport partners, and third‑party service providers.
• Prepare operational budgets, forecast resource needs, and manage cost control measures.
• Drive the implementation of DHL’s digital tools, including warehouse management systems and real‑time tracking platforms.

Required Skills

• Strong leadership and people management abilities, with experience leading cross‑functional teams.
• Excellent analytical and problem‑solving skills, capable of interpreting data to drive operational decisions.
• In‑depth knowledge of customs procedures, freight forwarding, and supply chain best practices.
• Proficiency with logistics software, ERP systems and Microsoft Office Suite.
• Effective communication skills in English; knowledge of Sesotho is an advantage.
• Ability to work under pressure, prioritize tasks and meet tight deadlines.
• Commitment to safety, quality and continuous improvement.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Professional certifications such as Certified Supply Chain Professional (CSCP) or International Federation of Freight Forwarders Associations (FIATA) credentials are considered a plus.

Experience

Applicants must have a minimum of five to seven years of progressive experience in logistics, freight forwarding, or supply chain operations, with at least two years in a supervisory or managerial role. Experience in an international logistics environment and familiarity with African trade corridors will be highly valued.

Benefits

• Competitive salary package aligned with market standards in Lesotho.
• Performance‑based bonuses and incentives.
• Comprehensive health insurance covering medical, dental and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave and public holidays.
• Opportunities for international assignments and cross‑regional training.
• Employee assistance program and wellness initiatives.

Explore additional career resources and regional job listings at https://malawijobsearch.com/.

Training

• Onboarding program covering DHL’s global standards, safety protocols and technology platforms.
• Continuous professional development through DHL Academy courses, including leadership, customs compliance and digital logistics.
• Access to industry conferences, webinars and certification programs.

For broader insights into logistics opportunities across East Africa, visit https://tanzaniajobsearch.com/job-vacancy-tanzania/.

Working Environment

The Maseru hub offers a dynamic, multicultural workplace where teamwork and innovation are encouraged. Employees benefit from modern facilities, state‑of‑the‑art equipment, and a supportive management team that values work‑life balance. DHL’s commitment to safety ensures a secure environment, while its sustainability initiatives promote environmentally responsible operations.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the DHL Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment at the Maseru office.

Equal Opportunity Statement

DHL Global Forwarding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, sexual orientation or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to any such status.