Retail Operations Manager Job Vacancy in Maputsoe, Lesotho – Retail

Job Description

Position: Retail Operations Manager

Company: Shoprite Holdings Ltd

Location: Maputsoe, Lesotho

Experience: 5+ years in retail management

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 250,000 – 350,000 per annum

Vacancies:1

Company Overview

Shoprite Holdings Ltd is a leading African retail giant with a strong footprint across Southern Africa, including a growing presence in Lesotho. The Maputsoe store serves as a vital community hub, offering a wide range of groceries, fresh produce, and household essentials to residents of the northern region. With a commitment to affordable pricing, quality service, and local supplier partnerships, Shoprite plays an essential role in the economic development of Lesotho. As part of its strategic expansion, the company continuously seeks talented professionals to drive operational excellence and enhance customer experience. This position contributes directly to the company’s mission of delivering value to Lesotho Jobs seekers and reinforcing its reputation as an employer of choice in the retail sector.

Job Overview

The Retail Operations Manager will oversee all aspects of store performance in Maputsoe, ensuring that sales targets, customer satisfaction scores, and operational standards are consistently met or exceeded. Reporting to the Regional Operations Director, the manager will lead a diverse team of department supervisors, sales associates, and support staff. Responsibilities include inventory control, visual merchandising, staff scheduling, loss prevention, and compliance with health and safety regulations. The role also involves analyzing market trends, implementing promotional strategies, and fostering a culture of continuous improvement. For more information, visit Lesotho Job Search. This opportunity is a prime example of Career Opportunities in Lesotho for ambitious retail leaders.

Key Responsibilities

• Drive store sales growth by developing and executing localized merchandising and promotional plans.
• Manage inventory levels, conduct regular stock audits, and coordinate with suppliers to minimize shrinkage.
• Lead, coach, and evaluate a team of up to 30 employees, fostering a high‑performance culture.
• Ensure compliance with all Shoprite policies, local labor laws, and health and safety standards.
• Analyze daily, weekly, and monthly performance reports to identify opportunities for operational improvement.
• Oversee visual merchandising standards to create an engaging shopping environment.
• Handle customer escalations promptly, turning challenges into positive experiences.
• Collaborate with the regional marketing team to align store initiatives with broader brand campaigns.

Required Skills

• Strong leadership and people‑management capabilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and interpersonal abilities.
• Ability to work under pressure and meet tight deadlines.
• Customer‑focused mindset with a passion for service excellence.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Relevant certifications in supply chain or loss prevention are considered an advantage.

Experience

Candidates must have a minimum of five years’ experience in a supervisory or managerial role within a retail environment, preferably in a multi‑department store. Demonstrated success in achieving sales targets and managing large teams is essential.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per year, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive medical and dental coverage.
• Retirement savings plan with employer contribution.
• Employee discount on store merchandise.
• Paid annual leave and statutory holidays.
• Transportation allowance for commuting to Maputsoe.
• Opportunities for career progression within the Shoprite network.

Training

• On‑boarding program covering company policies, systems, and customer service standards.
• Leadership development workshops and mentorship.
• Continuous training on inventory management and loss prevention.
• Access to e‑learning platforms for skill enhancement.

Working Environment

The Maputsoe store offers a dynamic, fast‑paced environment where teamwork and adaptability are key. Employees work in a modern retail setting equipped with state‑of‑the‑art point‑of‑sale systems and well‑organized back‑of‑house facilities. The culture emphasizes safety, inclusivity, and community engagement, making it an attractive place for those seeking Employment in Lesotho.

Application Process

Interested candidates should submit their updated CV through the online portal on the Shoprite Careers page. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for a virtual interview followed by an on‑site assessment. Please ensure your application highlights relevant retail achievements and leadership experiences.

Equal Opportunity Statement

Shoprite Holdings Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, regardless of gender, race, religion, or background. Our hiring practices support Hiring in Lesotho and aim to provide fair access to all qualified candidates.