Store Operations Manager Job Vacancy in Maputsoe, Lesotho – Retail

Job Description

Position: Store Operations Manager

Company: Shoprite Lesotho

Location: Maputsoe, Lesotho

Experience: 5+ years in retail management

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail

Department: Store Operations

Salary: SSP 250,000 – SSP 350,000 per annum

Vacancies:1

Company Overview

Shoprite Lesotho is a leading retail chain operating across Southern Africa, with a strong presence in Lesotho’s dynamic market. As part of the broader Shoprite Group, the company delivers a wide range of grocery, fresh produce, and household items to communities, fostering economic growth and providing essential services. With a commitment to customer satisfaction, community engagement, and sustainable business practices, Shoprite Lesotho has become a trusted brand for both shoppers and employees. The company’s expansion into Maputsoe reflects its strategic focus on regional development, creating numerous career opportunities and contributing to local employment. This role offers a unique chance to be part of a vibrant retail environment, supporting the delivery of quality products and services while advancing your professional growth in the heart of Lesotho.

Job Overview

The Store Operations Manager will lead the daily operations of the Maputsoe store, ensuring optimal performance, exceptional customer service, and adherence to corporate standards. This position is pivotal in driving sales growth, managing staff, and maintaining inventory accuracy. The manager will collaborate closely with regional leadership, implement strategic initiatives, and uphold the brand’s reputation for excellence. For more information about our company and other career opportunities, visit Lesotho Job Search. This role is a cornerstone of our commitment to delivering top‑tier retail experiences across Lesotho.

Key Responsibilities

• Oversee all aspects of store operations, including sales, merchandising, and customer service.
• Develop and execute weekly and monthly sales plans to achieve revenue targets.
• Recruit, train, schedule, and mentor a diverse team of sales associates and department leads.
• Monitor inventory levels, conduct regular stock audits, and coordinate with suppliers to ensure product availability.
• Analyze performance metrics, generate reports, and implement corrective actions to improve store profitability.
• Maintain compliance with health, safety, and regulatory standards specific to Lesotho.
• Drive visual merchandising standards to enhance the shopping experience.
• Engage with the local community through promotional events and corporate social responsibility initiatives.

Required Skills

• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Analytical mindset with the ability to interpret sales data.
• Problem‑solving skills and a customer‑focused attitude.
• Ability to work under pressure and meet tight deadlines.

Education

A minimum of a Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Relevant certifications in supply chain or store operations are advantageous and demonstrate a commitment to professional development.

Experience

Candidates must have at least five years of progressive experience in retail management, preferably within a large‑scale supermarket or hypermarket environment. Demonstrated success in achieving sales targets, managing large teams, and optimizing store performance is essential.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per annum, commensurate with experience and qualifications. Performance‑based incentives and bonuses are also part of the total rewards structure.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan with employer contributions.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Transportation allowance for commuting to Maputsoe.
• Opportunities for career advancement within the Shoprite Group.

Training

• On‑boarding program covering company policies, systems, and culture.
• Leadership development workshops and mentorship.
• Continuous retail operations training, including inventory management and visual merchandising.
• Access to e‑learning platforms for skill enhancement.

Working Environment

The Maputsoe store offers a fast‑paced, customer‑centric environment where teamwork and dedication are celebrated. Employees work in a modern retail setting equipped with the latest technology to support efficient operations. The culture emphasizes safety, inclusivity, and a shared commitment to delivering high‑quality service to the community.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview. Please ensure all documents are in PDF format and clearly labeled.

Equal Opportunity Statement

Shoprite Lesotho is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the chance to thrive regardless of gender, race, religion, or background.