International Freight Forwarding Coordinator Job Vacancy in Berea, Lesotho – Logistics & Supply Chain
Job Description
Position: International Freight Forwarding Coordinator
Company: DHL Global Forwarding
Location: Berea, Lesotho
Experience: 3-5 years
Education: Bachelor’s degree in Business Administration, Logistics, or related field
Employment Type: Full-time
Industry: Logistics & Supply Chain
Department: Operations
Vacancies:1
Company Overview
DHL Global Forwarding is a world‑leading provider of international freight services, offering comprehensive solutions that connect businesses across continents. With a strong presence in Africa and a dedicated network in Lesotho, DHL enables seamless movement of goods, supporting local manufacturers, exporters, and importers. The company’s commitment to innovation, sustainability, and customer‑centric service makes it a preferred partner for organizations seeking reliable logistics support.
Operating in over 220 countries and territories, DHL leverages advanced technology platforms, real‑time tracking, and a skilled workforce to deliver end‑to‑end supply chain visibility. In Lesotho, DHL’s operations are aligned with national economic development goals, fostering trade growth, job creation, and capacity building within the logistics sector. The organization continuously invests in training, digital tools, and green initiatives to reduce carbon footprints while enhancing operational efficiency.
As part of its strategic expansion, DHL Global Forwarding is looking to strengthen its team in Berea, a key hub that serves the northern region of Lesotho. This role offers a unique opportunity to contribute to the country’s trade ecosystem, engage with diverse clients, and develop a career in a dynamic, globally recognized logistics environment.
Job Overview
The International Freight Forwarding Coordinator will manage the end‑to‑end process of air, sea, and road freight shipments for DHL’s clients in Lesotho and the broader Southern African region. The role involves coordinating with carriers, customs authorities, and internal teams to ensure timely, cost‑effective, and compliant movement of goods. The coordinator will act as the primary point of contact for customers, providing expert advice, troubleshooting issues, and maintaining high service standards.
Key performance indicators include on‑time delivery rates, customer satisfaction scores, and adherence to regulatory requirements. The successful candidate will work closely with sales, operations, and finance departments to optimize routing, negotiate rates, and support business development initiatives. This position plays a critical role in DHL’s mission to deliver excellence in logistics while supporting Lesotho’s economic growth.
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Key Responsibilities
- Coordinate international freight shipments, including documentation, customs clearance, and carrier selection.
- Maintain accurate shipment records in DHL’s transport management system and ensure data integrity.
- Communicate proactively with customers, providing status updates, resolving issues, and offering logistics solutions.
- Collaborate with sales teams to develop quotes, negotiate rates, and support new business opportunities.
- Monitor compliance with Lesotho customs regulations, international trade laws, and DHL’s internal policies.
- Analyze shipment performance metrics and recommend process improvements to enhance efficiency.
- Prepare regular reports on freight volumes, costs, and service levels for management review.
- Participate in continuous improvement projects, including digitalization and sustainability initiatives.
Required Skills
- Strong knowledge of international freight forwarding, customs procedures, and Incoterms.
- Excellent communication and interpersonal skills, with the ability to build lasting client relationships.
- Proficiency in logistics software (e.g., DHL’s TMS, SAP, or similar platforms).
- Analytical mindset with the ability to interpret data and make informed decisions.
- Attention to detail and strong organizational abilities to manage multiple shipments simultaneously.
- Problem‑solving orientation and ability to work under pressure to meet tight deadlines.
- Fluency in English; knowledge of Sesotho is an advantage.
Education
The role requires a Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related discipline. Relevant certifications such as FIATA, IATA, or customs brokerage qualifications are considered a plus.
Experience
Applicants should have 3‑5 years of hands‑on experience in freight forwarding, logistics coordination, or supply chain operations, preferably within an international environment. Experience with African trade routes and familiarity with Lesotho’s customs landscape will be highly valued.
Benefits
- Competitive salary package aligned with industry standards.
- Health insurance coverage for employee and dependents.
- Performance‑based bonuses and incentives.
- Professional development budget and access to DHL Academy training programs.
- Opportunities for regional mobility and career progression within the DHL network.
- Employee assistance program and wellness initiatives.
Training
- Comprehensive onboarding program covering DHL systems, compliance, and customer service standards.
- Ongoing technical training on customs regulations, Incoterms, and freight documentation.
- Leadership and soft‑skill workshops to support career growth.
- Access to e‑learning platforms for continuous skill enhancement.
Working Environment
DHL Global Forwarding offers a collaborative, multicultural workplace that values diversity and inclusion. The Berea office provides modern facilities, reliable internet connectivity, and a supportive team culture. Employees are encouraged to share ideas, participate in cross‑functional projects, and contribute to a sustainable logistics ecosystem.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the DHL Careers website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.
Equal Opportunity Statement
DHL Global Forwarding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and merit‑based selection.
