Hospitality Guest Relations Officer Job Vacancy in Maseru, Lesotho – Tourism & Hospitality

Hospitality Supervisor
Maseru
July 27, 2026
Full Time
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Job Description

Position: Hospitality Guest Relations Officer

Company: Southern Sun Hotels

Location: Maseru, Lesotho

Experience: 3-5 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Front Office

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Southern Sun Hotels is a premier leader in the African hospitality sector, dedicated to providing world-class service and unforgettable experiences to travelers from across the globe. With a vast portfolio of luxury hotels, resorts, and boutique accommodations, we pride ourselves on our commitment to excellence, cultural authenticity, and sustainable tourism practices. As we continue to expand our footprint, we are looking for passionate individuals to join our growing team in Lesotho. We offer a dynamic work environment where professional growth is encouraged and every team member is valued for their unique contribution to our guest experience. Our mission is to create lasting memories for our guests through impeccable service and attention to detail.

For more information regarding our global operations, please visit https://lesothojobsearch.com.

Job Overview

We are currently seeking a highly motivated and professional Hospitality Guest Relations Officer to join our prestigious team in Maseru. This role is critical to our success, as you will serve as the primary point of contact for our valued guests, ensuring their stay is seamless, comfortable, and exceeding their expectations. The ideal candidate will possess exceptional communication skills, a warm personality, and the ability to handle complex guest requests with grace and efficiency. This position requires a deep understanding of luxury service standards and the ability to represent our brand with distinction. As part of our front-office team, you will play a vital role in maintaining our reputation as a top-tier destination for both business and leisure travelers in the region.

Key Responsibilities

  • Act as the primary liaison for guests, providing personalized assistance from arrival to departure.
  • Resolve guest complaints and inquiries promptly and professionally to ensure high satisfaction levels.
  • Coordinate with housekeeping, food and beverage, and maintenance departments to fulfill special guest requests.
  • Maintain an in-depth knowledge of local attractions, dining, and transportation to provide expert recommendations.
  • Manage guest feedback and implement strategies to improve service delivery based on guest insights.
  • Ensure all guest interactions adhere to the highest standards of luxury hospitality.

Required Skills

  • Exceptional verbal and written communication skills in English and local languages.
  • Strong problem-solving abilities and the capacity to remain calm under pressure.
  • Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
  • Advanced interpersonal skills with a natural ability to build rapport with diverse clientele.
  • Strong organizational skills and attention to detail.

Education

A Bachelor’s Degree in Hospitality Management, Tourism, or a related field is required for this position. Professional certifications in customer service or luxury hospitality standards are highly advantageous.

Experience

Candidates must possess a minimum of 3 to 5 years of experience in a high-end hospitality environment, preferably in a guest relations or front desk role. Proven experience in managing VIP guests and resolving complex service issues is essential.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and qualifications.

Benefits

  • Competitive monthly salary and performance-based bonuses.
  • Comprehensive health and wellness insurance package.
  • Subsidized meals and staff accommodation options.
  • Opportunities for international transfers within the Southern Sun group.
  • Paid annual leave and public holidays.

Explore more career opportunities in Lesotho by visiting https://botswanajobsearch.com/.

Training

  • Comprehensive orientation and brand standards training.
  • Advanced luxury service etiquette workshops.
  • Continuous professional development in hospitality management.
  • Language and communication skills enhancement programs.

Working Environment

The working environment is fast-paced, professional, and highly interactive. You will be working in a luxury hotel setting that requires high energy and a polished appearance. While the role is primarily based in the lobby and guest areas, it requires coordination across various hotel departments to ensure operational excellence.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their suitability for the role. Please ensure all documents are submitted through our official recruitment portal. We are looking for individuals who are passionate about hospitality and eager to contribute to the vibrant tourism sector in Lesotho. This is a fantastic opportunity for those seeking employment in Lesotho within a globally recognized brand.

For more job vacancies in Lesotho, visit https://ethiopiajobssearch.com/job-vacancy-in-ethiopia/.

Equal Opportunity Statement

Southern Sun Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.