Hospitality Front Desk Supervisor Job Vacancy in Maseru, Lesotho – Tourism & Hospitality

Job Description

Position: Hospitality Front Desk Supervisor

Company: Radisson Blu Hotel

Location: Maseru, Lesotho

Experience: 3-5 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Front Office

Salary: 15,000 SSP – 25,000 SSP

Vacancies: 1

Company Overview

Radisson Blu Hotel is a world-renowned leader in the luxury hospitality sector, dedicated to providing exceptional service and unforgettable experiences to travelers from across the globe. As part of a massive international network, our brand is synonymous with premium comfort, sophisticated design, and a commitment to guest satisfaction. We pride ourselves on creating a welcoming atmosphere where every guest feels valued and pampered. By joining our team, you are not just taking a job; you are embarking on a journey within a global community of hospitality professionals. We are currently expanding our operations in the region, creating exciting career opportunities in Lesotho for dedicated individuals who strive for excellence in service delivery and operational efficiency.

Our mission is to redefine luxury through personalized service and cutting-edge amenities. We believe that our staff is our greatest asset, and we invest heavily in creating a culture of respect, inclusion, and continuous growth. Whether you are a seasoned professional or an emerging talent, our environment is designed to help you flourish. For more information on our global standards, visit https://lesothojobsearch.com.

Job Overview

We are seeking a highly organized and charismatic Hospitality Front Desk Supervisor to lead our front office team in Maseru. This role is critical to the guest experience, serving as the first point of contact for all visitors. The successful candidate will oversee daily reception operations, manage guest check-ins and check-outs, and ensure that all front-of-house activities align with our international luxury standards. You will be responsible for supervising a team of receptionists, ensuring they are motivated, well-trained, and capable of handling complex guest requests with grace and efficiency. This position requires a blend of leadership, administrative precision, and exceptional interpersonal skills to manage the flow of guests in a high-pressure environment.

Key Responsibilities

• Supervise and coordinate the daily activities of the front desk staff to ensure seamless guest arrivals and departures.
• Handle complex guest inquiries, complaints, and special requests to maintain high satisfaction levels.
• Oversee the accuracy of guest billing, room assignments, and payment processing.
• Train new staff members on hotel software, brand standards, and customer service protocols.
• Monitor front office performance metrics and implement improvements to optimize efficiency.
• Coordinate closely with housekeeping and maintenance departments to ensure room readiness and guest comfort.

Required Skills

• Advanced proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Exceptional verbal and written communication skills in English and local languages.
• Strong leadership and team management capabilities.
• Ability to remain calm and professional under pressure in a fast-paced environment.
• High attention to detail regarding financial transactions and guest records.

If you are looking for employment in Lesotho within a prestigious international brand, this is your chance. You can find more details on similar roles at https://sudanjobsearch.com/.

Education

A Bachelor’s Degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Certification in specialized hospitality software or luxury service standards is highly preferred.

Experience

Candidates must possess a minimum of 3 to 5 years of experience in a front office or reception role within a 4-star or 5-star hotel environment. Proven experience in a supervisory or team-lead capacity is essential for this position.

Salary

The monthly salary for this position ranges from 15,000 SSP to 25,000 SSP, depending on experience and performance metrics.

Benefits

• Competitive monthly salary and performance-based bonuses.
• Comprehensive health and wellness insurance package.
• Discounts on hotel services and stays at Radisson Blu properties worldwide.
• Opportunities for international transfers and career advancement.

Training

• Intensive brand-specific luxury service training.
• Advanced leadership and management development programs.
• Continuous training on the latest hospitality technologies and software.

Explore more job vacancy in Lesotho across various sectors at https://nigeriajobsearch.com/vacancy-in-nigeria/.

Working Environment

The working environment is dynamic, professional, and highly interactive. You will spend a significant portion of your time on the floor, interacting with guests and staff, requiring high energy and a polished appearance. We offer a structured yet flexible environment that supports professional growth and high performance.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview process.

Equal Opportunity Statement

Radisson Blu Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or background. We are hiring in Lesotho and welcome applications from all qualified candidates.