Hospitality Operations Manager Job Vacancy in Quthing, Lesotho – Hospitality & Tourism

Job Description

Position: Hospitality Operations Manager

Company: Hilton Worldwide

Location: Quthing, Lesotho

Experience: 5+ years in hotel operations management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Operations

Salary: SSP 300,000 – 500,000 per annum

Vacancies:1

Company Overview

Hilton Worldwide is a globally recognized leader in the hospitality industry, operating more than 6,400 properties across 119 countries and territories. With a commitment to delivering exceptional guest experiences, Hilton combines innovative service models with a deep respect for local cultures. In Lesotho, Hilton is expanding its footprint to bring world‑class hospitality standards to the beautiful region of Quthing, a city known for its rich heritage and growing tourism potential. As part of Hilton’s strategic growth, the company seeks to create sustainable employment opportunities, foster local talent, and contribute to the economic development of Lesotho. This role offers a unique chance to be at the forefront of Hilton’s mission to provide memorable stays while supporting community initiatives and environmental stewardship.

Job Overview

The Hospitality Operations Manager will oversee all operational aspects of the new Hilton property in Quthing. Reporting directly to the Regional Director of Operations, the manager will be responsible for ensuring that the hotel delivers the highest standards of service, safety, and profitability. This position plays a pivotal role in shaping the guest experience, managing cross‑functional teams, and aligning daily operations with Hilton’s brand standards and corporate objectives. The successful candidate will collaborate with local suppliers, government agencies, and community partners to embed Hilton’s values within the Quthing market.

For more information about Hilton’s global career opportunities, visit https://lesothojobsearch.com.

Key Responsibilities

• Lead and motivate a multidisciplinary team of 80+ staff members, including front desk, housekeeping, food & beverage, and maintenance.
• Develop and implement operational policies that align with Hilton’s brand standards and local regulatory requirements.
• Monitor key performance indicators (KPIs) such as occupancy rates, average daily rate (ADR), and guest satisfaction scores, and take corrective actions as needed.
• Manage budgeting, forecasting, and cost control initiatives to achieve financial targets.
• Ensure compliance with health, safety, and security protocols, including fire safety, sanitation, and emergency response plans.
• Drive revenue growth through effective upselling, promotional campaigns, and partnership development with local tourism operators.
• Oversee procurement and inventory management, fostering relationships with local vendors to support the Lesotho economy.
• Implement sustainability practices, including waste reduction, energy efficiency, and community outreach programs.
• Prepare regular reports for senior leadership, highlighting operational achievements and areas for improvement.

Required Skills

• Strong leadership and people‑management abilities with a focus on coaching and development.
• Excellent communication and interpersonal skills, capable of engaging with guests, staff, and external stakeholders.
• Proven analytical skills to interpret financial data and operational metrics.
• Ability to work under pressure while maintaining high service standards.
• Fluency in English; proficiency in Sesotho is an advantage.
• Knowledge of hospitality software systems such as OnQ, Opera, or similar platforms.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Advanced certifications such as Certified Hotel Administrator (CHA) or similar are desirable.

Experience

Minimum of five years in a senior operational role within a hotel or resort environment, preferably with experience in a multinational brand. Demonstrated success in managing large teams and achieving financial targets is essential.

Salary

The compensation package ranges from SSP 300,000 to SSP 500,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.

Benefits

• Comprehensive health and dental coverage for employee and dependents.
• Retirement savings scheme with employer contributions.
• Generous paid time off and holiday leave.
• Employee discount program across Hilton properties worldwide.
• Professional development and tuition reimbursement.

Explore additional career resources at https://tanzaniajobsearch.com/job-vacancy-tanzania/.

Training

• Onboarding program covering Hilton brand standards, local cultural awareness, and operational procedures.
• Continuous leadership development workshops and mentorship opportunities.
• Access to Hilton’s global e‑learning platform for skill enhancement.

Working Environment

The role is based in a newly constructed, state‑of‑the‑art hotel in Quthing, featuring modern amenities, sustainable design elements, and a vibrant staff culture. Employees enjoy a collaborative atmosphere that values innovation, diversity, and community engagement. The position offers a dynamic blend of strategic planning and hands‑on management, providing a rewarding career path within the hospitality sector.

Application Process

Interested candidates should submit an online application through our career portal, attaching a current resume and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for virtual interviews.

For detailed application guidelines, visit https://nigeriajobsearch.com/vacancy-in-nigeria/.

Equal Opportunity Statement

Hilton Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. Our hiring practices reflect our dedication to providing fair and equitable employment opportunities throughout Lesotho.