IT Service Delivery Manager Job Vacancy in Leribe, Lesotho – Technology Services

Job Description

Position:IT Service Delivery Manager

Company:Cisco Systems

Location:Leribe, Lesotho

Experience:5+ years in IT service management, ITIL certification preferred

Education:Bachelor’s degree in Computer Science, Information Systems or related field

Employment Type:Full-time

Industry:Technology Services

Department:IT Operations

Salary:SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

Cisco Systems is a global leader in networking, cybersecurity, and digital transformation solutions. With a strong presence across Africa, Cisco is committed to empowering businesses, governments, and communities through innovative technology. In Lesotho, Cisco partners with local enterprises, educational institutions, and public sector agencies to deliver cutting‑edge infrastructure, cloud services, and skill‑building programs. As part of its strategic expansion, Cisco is establishing a regional hub in Leribe to support the growing demand for reliable IT services and to create sustainable career pathways for Lesotho talent. This role contributes directly to Cisco’s mission of shaping the future of connectivity and supporting the nation’s digital economy.

Job Overview

The IT Service Delivery Manager will lead the end‑to‑end delivery of IT services for Cisco’s clients in Lesotho and the surrounding region. Reporting to the Regional Operations Director, you will oversee service delivery processes, ensure compliance with Service Level Agreements (SLAs), and drive continuous improvement initiatives. You will act as the primary liaison between customers, technical teams, and senior management, guaranteeing that service quality meets the high standards expected of Cisco. This position offers a unique opportunity to influence technology adoption across multiple sectors, including finance, education, and government, while advancing your career in a dynamic, multinational environment. For more information about Cisco’s presence in Lesotho, visit Lesotho Job Search.

Key Responsibilities

• Manage the delivery of IT services, ensuring SLA compliance and customer satisfaction.
• Coordinate cross‑functional teams including network engineers, support specialists, and project managers.
• Develop and maintain service delivery frameworks, processes, and documentation.
• Monitor service performance metrics, generate reports, and implement corrective actions.
• Lead incident, problem, and change management activities in accordance with ITIL best practices.
• Engage with clients to understand business needs, propose solutions, and drive service enhancements.
• Facilitate regular service review meetings with stakeholders and senior leadership.
• Identify opportunities for automation and efficiency gains across service operations.
• Support the recruitment, onboarding, and development of the service delivery team.

Required Skills

• Strong knowledge of ITIL framework and service management principles.
• Proven experience in managing complex IT service environments.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with the ability to interpret performance data.
• Leadership skills to motivate and guide multidisciplinary teams.
• Familiarity with Cisco networking and security solutions is a plus.
• Problem‑solving orientation and proactive attitude.

Education

A Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related discipline is required. Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Cisco Certified Network Professional (CCNP) are highly desirable.

Experience

Minimum of five years of experience in IT service delivery, operations management, or a similar role. Experience within a multinational technology company or a large-scale service provider is preferred.

Salary

The position offers a competitive salary range of SSP 250,000 to 350,000 per month, commensurate with experience and qualifications. Performance‑based incentives and annual bonuses are also part of the compensation package.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Professional development allowance and certification support.
• Employee assistance program and wellness initiatives.

Training

• Comprehensive onboarding program covering Cisco’s culture, tools, and service standards.
• Access to Cisco’s internal learning platform for continuous skill enhancement.
• Mentorship opportunities with senior leaders across the region.
• Regular workshops on emerging technologies, cybersecurity, and cloud services.

Working Environment

Cisco’s Leribe office provides a modern, collaborative workspace equipped with state‑of‑the‑art technology. The culture emphasizes innovation, inclusivity, and work‑life balance. Employees enjoy flexible working arrangements, including remote work options where appropriate, and a supportive environment that encourages knowledge sharing and career growth.

Application Process

Interested candidates should submit their application through the Cisco Careers portal. Include a tailored resume and a cover letter highlighting your relevant experience and motivation for the role. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Cisco Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. This commitment aligns with our broader goal of fostering Employment in Lesotho and supporting Career Opportunities in Lesotho for all talent.