Field Service Engineer Job Vacancy in Maseru, Lesotho – Heavy Equipment Manufacturing

Job Description

Position: Field Service Engineer

Company: Caterpillar Lesotho

Location: Maseru, Lesotho

Experience: 5+ years in field service engineering, heavy machinery

Education: Bachelor’s degree in Mechanical Engineering or related field

Employment Type: Full-time

Industry: Heavy Equipment Manufacturing

Department: Service & Maintenance

Salary: SSP 250,000 – 400,000 per month

Vacancies:1

Company Overview

Caterpillar Lesotho is a subsidiary of the global leader in construction and mining equipment, power, and diesel engines. With a strong commitment to innovation, sustainability, and local community development, Caterpillar Lesotho provides cutting‑edge machinery and comprehensive support services across Southern Africa. The company’s presence in Maseru enables it to serve a diverse client base ranging from mining operations to infrastructure projects, fostering economic growth and job creation in Lesotho. As part of Caterpillar’s worldwide network, the Lesotho branch adheres to the highest standards of safety, quality, and environmental stewardship, making it an attractive employer for professionals seeking a dynamic and impactful career.

Operating in a market that values reliability and performance, Caterpillar Lesotho invests heavily in training, local talent development, and community outreach programs. The organization prides itself on a culture of collaboration, continuous improvement, and respect for the unique challenges of the African terrain. Employees benefit from exposure to global best practices while contributing to projects that shape the nation’s infrastructure and industrial landscape.

Job Overview

The Field Service Engineer will be the frontline technical expert responsible for installing, maintaining, and repairing Caterpillar’s heavy equipment at customer sites throughout Lesotho. This role demands a blend of technical acumen, problem‑solving abilities, and strong interpersonal skills to ensure equipment uptime and customer satisfaction. The engineer will work closely with sales, logistics, and parts teams to deliver comprehensive service solutions, aligning with Caterpillar’s commitment to excellence.

As a critical member of the Service & Maintenance department, you will travel across the country, diagnose complex mechanical and hydraulic issues, and provide on‑site training to operators. Your expertise will directly influence the productivity of key sectors such as mining, construction, and agriculture, reinforcing Caterpillar’s reputation as a trusted partner in heavy equipment solutions.

For more information about our corporate values and global reach, visit our main website: https://lesothojobsearch.com. To explore additional career resources across the region, see https://www.liberiajobsearch.com/.

Key Responsibilities

• Perform on‑site installation, commissioning, and preventive maintenance of Caterpillar equipment, including excavators, bulldozers, and generators.
• Diagnose mechanical, hydraulic, and electrical faults using diagnostic tools and technical manuals.
• Provide rapid troubleshooting and corrective actions to minimize equipment downtime.
• Deliver technical training and safety briefings to customer operators and maintenance staff.
• Maintain accurate service records, parts usage logs, and compliance documentation in line with company standards.
• Collaborate with parts and logistics teams to ensure timely availability of spare parts.
• Report field observations and customer feedback to engineering and product development teams for continuous improvement.
• Adhere to all safety protocols, environmental regulations, and company policies during field operations.

Required Skills

• Strong knowledge of heavy equipment systems, including diesel engines, hydraulics, and electronic controls.
• Proficiency with diagnostic software and handheld testing equipment.
• Excellent problem‑solving abilities and the capacity to work under pressure.
• Effective communication skills for interacting with customers, teammates, and management.
• Ability to read and interpret technical drawings, schematics, and service manuals.
• Valid driver’s license and willingness to travel extensively across Lesotho.
• Commitment to safety, quality, and customer service excellence.

Education

A Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related technical discipline is required. Relevant certifications such as Caterpillar Service Technician (CST) or equivalent are highly desirable.

Experience

Minimum of five (5) years of hands‑on experience servicing heavy machinery in the construction, mining, or agricultural sectors. Prior experience with Caterpillar equipment is a strong advantage.

Salary

The compensation package ranges from SSP 250,000 to SSP 400,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a pension scheme.

Benefits

• Comprehensive medical and dental coverage.
• Retirement savings plan with employer contributions.
• Company‑provided mobile device and laptop for field work.
• Annual leave, sick leave, and public holidays in accordance with Lesotho labor law.
• Professional development allowance for certifications and training.
• Employee assistance program and wellness initiatives.

Training

• Initial onboarding program covering Caterpillar’s safety standards, service procedures, and corporate culture.
• Ongoing technical training on new product lines and emerging technologies.
• Leadership development pathways for high‑performing engineers.

Working Environment

The role is field‑oriented, requiring visits to construction sites, mines, and remote locations across Lesotho. Engineers work both independently and as part of a collaborative service team, operating in diverse weather conditions while adhering to strict safety guidelines.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online application portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a technical interview followed by a practical assessment.

Equal Opportunity Statement

Caterpillar Lesotho is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.