Store Operations Manager Job Vacancy in Matsieng, Lesotho – Retail

Job Description

Position: Store Operations Manager

Company: Shoprite Lesotho

Location: Matsieng, Lesotho

Experience: 5+ years in retail management

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 250,000 – 350,000 per annum

Vacancies:1

Company Overview

Shoprite Lesotho is a leading retail chain operating across the Kingdom of Lesotho, delivering quality groceries, fresh produce, and household essentials to communities nationwide. As part of the larger Shoprite Group, the company brings international best practices to the local market, fostering economic growth and creating sustainable employment. With a strong commitment to customer satisfaction, community development, and innovative retail solutions, Shoprite Lesotho has become a trusted name for Lesotho Jobs seekers and a cornerstone of the nation’s retail sector. The company’s values emphasize integrity, teamwork, and continuous improvement, making it an attractive destination for professionals looking for career opportunities in Lesotho.

Job Overview

The Store Operations Manager will lead the Matsieng outlet, overseeing daily store functions, driving sales performance, and ensuring exceptional customer service. This role is pivotal in executing the store’s business plan, managing staff, and maintaining operational standards that align with Shoprite’s brand promise. The manager will collaborate with regional leadership, implement merchandising strategies, and monitor key performance indicators to achieve profitability targets. Candidates will find a dynamic environment that encourages innovation and offers a clear path for advancement. For more information about the company and other openings, visit Lesotho Job Search. This position represents a prime example of Jobs in Lesotho and offers a rewarding career path for ambitious retail professionals.

Key Responsibilities

• Lead and motivate a team of sales associates, department managers, and support staff to deliver outstanding customer experiences.
• Develop and execute store sales strategies, promotional activities, and merchandising plans to meet or exceed revenue targets.
• Monitor inventory levels, coordinate stock replenishment, and ensure compliance with loss prevention policies.
• Analyze sales data, customer feedback, and market trends to make data‑driven decisions that improve store performance.
• Maintain visual standards, store cleanliness, and safety protocols in line with corporate guidelines.
• Prepare and manage the store’s budget, control expenses, and report financial results to regional management.
• Recruit, train, and evaluate staff, fostering a culture of continuous learning and professional growth.
• Ensure adherence to all legal, health, and safety regulations, as well as corporate policies.

Required Skills

• Strong leadership and people‑management abilities.
• Excellent communication and interpersonal skills.
• Proven analytical skills with the ability to interpret sales data.
• Effective problem‑solving and decision‑making capabilities.
• Customer‑focused mindset with a passion for service excellence.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in retail management software and Microsoft Office Suite.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Relevant certifications in retail operations or supply chain management are advantageous and demonstrate a commitment to professional development.

Experience

Applicants must have a minimum of five years of progressive experience in retail management, preferably within a large‑scale supermarket or hypermarket environment. Experience in leading multi‑functional teams, achieving sales targets, and managing store budgets is essential.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per year, commensurate with experience and qualifications. Performance‑based incentives and bonuses are also part of the overall remuneration structure.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan with employer contributions.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Opportunities for career advancement within the Shoprite Group.

Training

• On‑boarding program covering company policies, systems, and customer service standards.
• Leadership development workshops and mentorship programs.
• Continuous training on merchandising, inventory management, and loss prevention.

Working Environment

The Matsieng store offers a vibrant, fast‑paced retail environment where teamwork and collaboration are essential. Employees benefit from a supportive culture that values diversity, encourages innovation, and recognizes individual contributions. The store operates six days a week, with flexible scheduling options to accommodate work‑life balance.

Application Process

Interested candidates should submit their updated CV through the online portal on the Shoprite Lesotho careers page. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for an interview. Please ensure your application highlights relevant experience, achievements, and your motivation for joining Shoprite Lesotho.

Equal Opportunity Statement

Shoprite Lesotho is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued and respected, regardless of gender, race, religion, or background. Our hiring practices reflect our dedication to fairness and the promotion of equal employment opportunities across Lesotho.