Customer Service Executive Job at KFC Lesotho

Company: KFC
Industry: FMCG / Food & Beverage / Quick Service Restaurant (QSR) / Retail
Location: Lesotho
Job Type: Full-Time
Department: Customer Service / Counter Sales / Store Operations
Employment Category: Entry-Level Customer Service Jobs
Role: Customer Service Executive (Counter Sales)
Experience Required: 0–1 Year
Education Required: High School Certificate

KFC is looking for energetic, customer-focused, and enthusiastic individuals to join its operations team in Lesotho as a Customer Service Executive (Counter Sales). This opportunity is ideal for entry-level candidates seeking careers in customer service, retail sales, food service, hospitality, FMCG, cashier operations, restaurant management, guest service, counter sales, and fast-food operations.

The selected candidate will assist customers, manage counter sales activities, process orders, and ensure excellent customer experiences while maintaining high food service standards.

Job seekers interested in customer care jobs, FMCG careers, restaurant jobs, cashier jobs, food service jobs, retail assistant jobs, sales associate careers, hospitality jobs, entry-level jobs, and customer support opportunities are encouraged to apply.

Candidates seeking additional opportunities in Lesotho can also browse customer care jobs in Lesotho for vacancies in retail, hospitality, customer support, and FMCG sectors.

Customer Service Executive Job at KFC Lesotho

Job Overview

The Customer Service Executive (Counter Sales) will be responsible for welcoming customers, taking orders, handling cash transactions, promoting menu items, and maintaining excellent service standards. The role focuses on delivering a positive dining experience while supporting smooth restaurant and counter operations.

This position is ideal for candidates interested in counter sales, customer engagement, retail service, hospitality operations, restaurant service, cashiering, order management, and food handling.

Key Job Responsibilities (JD)

Customer Service & Counter Sales

• Welcome and assist customers in a friendly and professional manner
• Take food orders accurately and process payments efficiently
• Handle customer inquiries and resolve concerns professionally
• Promote menu items, combo offers, and seasonal promotions
• Ensure positive customer experiences and satisfaction

Cash Handling & Billing

• Operate billing and point-of-sale (POS) systems
• Process cash, card, and mobile payment transactions accurately
• Maintain accurate sales records and receipts
• Ensure proper cash management and accountability during shifts

Food Service & Restaurant Operations

• Assist with food packaging and order preparation coordination
• Ensure cleanliness and hygiene standards at service counters
• Maintain restaurant presentation and customer waiting areas
• Follow food safety and operational guidelines

Teamwork & Store Support

• Work collaboratively with kitchen and operations teams
• Support smooth restaurant workflow during busy hours
• Follow company customer service policies and operational standards
• Assist supervisors with daily service requirements

Professionals interested in counter sales jobs, restaurant customer service careers, cashier jobs, FMCG jobs, hospitality jobs, retail assistant careers, fast-food jobs, food service jobs, customer support jobs, and entry-level opportunities may find this role highly rewarding.

Educational Requirements

Applicants should possess:

• High School Certificate or equivalent qualification mandatory
• Additional certifications in customer service, hospitality, retail operations, food safety, or sales support will be an added advantage

Experience Requirements

• 0–1 year of experience in customer service, counter sales, cashiering, hospitality, or retail support preferred
• Freshers with strong communication and customer interaction skills are encouraged to apply
• Experience in restaurants, supermarkets, retail stores, cafes, FMCG environments, or hospitality operations is advantageous

Candidates exploring customer service and hospitality opportunities in Africa may also find suitable openings at customer care jobs in Ethiopia for retail, food service, and customer support roles.

Required Skills & Competencies

The ideal candidate should demonstrate:

• Excellent customer service and communication skills
• Friendly, professional, and positive attitude
• Ability to work in a fast-paced environment
• Good teamwork and interpersonal abilities
• Basic numeracy and cash-handling skills
• Time management and multitasking abilities
• Problem-solving and customer complaint resolution skills
• Attention to cleanliness and hygiene standards

Salary & Benefits

Salary: Competitive / Negotiable (Based on company policy and experience)

Additional Benefits May Include:

• Entry-level career opportunities in FMCG and hospitality
• Customer service and retail operations training
• Staff meal benefits or employee discounts (where applicable)
• Career growth opportunities into supervisory and restaurant management roles
• Professional working environment with hands-on experience

Candidates interested in additional retail and customer service opportunities across Africa can also browse customer care jobs in Gambia for jobs in hospitality, FMCG, customer care, and sales.

Training & Career Development

Successful candidates may receive professional training in:

• Customer service excellence and guest relations
• Counter sales and cash handling procedures
• Food safety and hygiene standards
• POS systems and payment processing
• Teamwork and restaurant operations
• Sales and customer engagement techniques

Why Join KFC Lesotho?

Working with KFC offers an excellent opportunity to build a rewarding career in food service, retail operations, hospitality, customer engagement, FMCG, and restaurant management. Employees gain valuable practical experience while developing workplace skills in a globally recognized brand.

Application Process

Interested applicants should submit:

• Updated CV/Resume
• Copy of High School Certificate
• Supporting identification and relevant documents
• Brief cover letter explaining interest in the role

Only shortlisted candidates will be contacted for interviews and further recruitment processes.