Customer Service Executive Job at Vodacom Group Lesotho

Company: Vodacom Group
Industry: Mobile Network / Telecommunications / Customer Service / Retail
Location: Lesotho
Job Type: Full-Time
Department: Customer Experience / Retail Operations / Counter Sales
Employment Category: Entry-Level Telecommunications Jobs
Role: Customer Service Executive (Counter Sales)
Experience Required: 0–1 Year
Education Required: High School Certificate

Vodacom Group is seeking motivated and customer-oriented individuals to join its team in Lesotho as a Customer Service Executive (Counter Sales). This role is ideal for candidates interested in building careers in telecommunications, customer service, retail sales, mobile network operations, SIM registration, customer support, mobile money services, sales assistance, and front desk operations.

The selected candidate will support customers with mobile network services, product inquiries, account assistance, SIM activations, and counter sales while ensuring excellent service experiences.

Professionals looking for customer care jobs, telecom jobs, counter sales jobs, retail jobs, mobile network careers, customer support roles, cashier jobs, sales assistant jobs, entry-level jobs, and service center opportunities are encouraged to apply.

Candidates searching for updated job opportunities in Lesotho can also browse counter sales jobs in Lesotho for openings in customer service, retail, telecommunications, and administration sectors.

Customer Service Executive Job at Vodacom Group Lesotho

Job Overview

The Customer Service Executive (Counter Sales) will be responsible for assisting customers with telecommunications products and services, managing customer queries, supporting account services, and ensuring customer satisfaction at retail or service centers.

This role is suitable for candidates interested in customer engagement, telecommunications support, retail operations, counter sales, customer relationship management, mobile services, sales support, and front office operations.

Key Job Responsibilities (JD)

Customer Service & Counter Sales

• Welcome customers and provide professional support regarding mobile network services
• Assist with SIM card registration, mobile packages, airtime services, internet bundles, account activation, and customer inquiries
• Handle customer complaints and provide quick issue resolution
• Promote company services, devices, and product offerings
• Deliver excellent customer experiences to improve customer retention

Sales & Product Support

• Support retail sales of telecom products and services
• Educate customers on mobile plans, prepaid and postpaid services, and promotions
• Assist customers with mobile money or digital service information
• Process customer purchases and maintain accurate records

Administrative & Service Center Support

• Operate POS systems and customer service software
• Maintain customer account records and transaction information
• Ensure service center cleanliness and professional presentation
• Follow company operational and compliance procedures

Team Collaboration & Service Quality

• Coordinate with internal teams to improve customer experiences
• Support supervisors in achieving sales and service targets
• Participate in customer engagement and service improvement initiatives
• Maintain professionalism and positive customer interactions at all times

Candidates interested in telecommunications jobs, retail customer service careers, customer support executive jobs, call center jobs, mobile network jobs, telecom sales careers, front desk jobs, cashier jobs, entry-level telecom roles, and customer care opportunities may find this role highly rewarding.

Educational Requirements

Applicants should possess:

• High School Certificate or equivalent qualification required
• Additional certifications in customer service, telecommunications, sales, retail operations, or digital customer engagement will be an added advantage

Experience Requirements

• 0–1 year of experience in customer service, retail sales, counter sales, hospitality, cashiering, or customer support preferred
• Freshers with strong communication and interpersonal skills are encouraged to apply
• Previous exposure to telecommunications, retail shops, mobile money, supermarkets, customer-facing environments, or sales support roles is advantageous

Professionals seeking broader customer service and telecom opportunities in Africa may also find vacancies through counter sales jobs in Rwanda for roles in customer support, retail, and telecommunications sectors.

Required Skills & Competencies

The ideal candidate should demonstrate:

• Excellent communication and customer service skills
• Strong interpersonal and problem-solving abilities
• Friendly, energetic, and customer-focused personality
• Basic computer literacy and digital skills
• Ability to multitask in a fast-paced retail environment
• Strong teamwork and time management abilities
• Attention to detail and accuracy in customer transactions
• Professional attitude and willingness to learn

Salary & Benefits

Salary: Competitive / Negotiable (Based on company policy and experience)

Benefits May Include:

• Entry-level career growth in the telecommunications industry
• Professional training in telecom customer support and mobile services
• Hands-on experience in retail and customer engagement
• Opportunities for internal career progression
• Performance-based incentives and staff benefits (where applicable)

Candidates interested in additional telecommunications and retail opportunities can also browse counter sales jobs in Zambia for openings in customer care, telecom operations, and sales support.

Training & Career Development

Successful candidates may receive professional training in:

• Customer service excellence and complaint handling
• Telecom product knowledge and customer support systems
• SIM registration and account activation procedures
• Retail sales and customer engagement techniques
• Mobile money and digital service operations
• POS systems and transaction management

Why Join Vodacom Group?

Working with Vodacom Group provides an excellent opportunity to develop a long-term career in telecommunications, retail operations, customer relationship management, digital services, mobile technology, and sales support. Employees gain valuable practical experience in a fast-growing and innovative telecom environment.

Application Process

Interested applicants should submit:

• Updated CV/Resume
• Copy of High School Certificate
• Supporting identification documents
• Brief cover letter highlighting suitability for the role

Only shortlisted candidates will be contacted for interviews and recruitment assessments.