Regional Store Operations Analyst Job Vacancy in Qacha’s Nek, Lesotho – Retail

Job Description

Position: Regional Store Operations Analyst

Company: Shoprite Holdings Ltd.

Location: Qacha’s Nek, Lesotho

Experience: 3-5 years in retail operations or store management

Education: Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 250,000 – 350,000 per annum

Vacancies:1

Company Overview

Shoprite Holdings Ltd. is a leading African retail giant with a strong footprint across Southern Africa, including a growing presence in Lesotho. Established in 1979, Shoprite has built a reputation for offering quality products at affordable prices, supporting local economies, and creating sustainable employment opportunities. In Lesotho, Shoprite operates several supermarkets and hypermarkets, delivering fresh produce, household essentials, and a wide range of consumer goods to communities. The company’s commitment to corporate social responsibility, community development, and employee growth makes it an attractive employer for ambitious professionals seeking long‑term career pathways.

As part of its expansion strategy, Shoprite is continuously looking for talented individuals who can drive operational excellence, enhance customer experience, and contribute to the overall success of its stores. This commitment to excellence aligns with the broader goal of fostering economic development and creating meaningful Job Vacancy in Lesotho for local talent.

Job Overview

The Regional Store Operations Analyst will play a pivotal role in overseeing the performance of Shoprite’s retail outlets within the Qacha’s Nek district. Reporting to the Regional Operations Manager, the analyst will monitor key performance indicators, conduct store audits, and provide actionable insights to improve sales, inventory management, and customer satisfaction. This position offers a unique opportunity to influence the operational strategy of a major retailer while working in a dynamic environment that values innovation and continuous improvement. For more information about Shoprite’s mission and values, visit https://lesothojobsearch.com/.

The role is central to Shoprite’s Hiring in Lesotho initiative, ensuring that each store operates efficiently, complies with company standards, and delivers an exceptional shopping experience. The analyst will collaborate closely with store managers, supply chain teams, and corporate functions to align local operations with national objectives, thereby supporting broader Career Opportunities in Lesotho.

Key Responsibilities

• Analyze store performance data, including sales trends, inventory turnover, and shrinkage, to identify improvement opportunities.
• Conduct regular store visits and audits to ensure compliance with operational standards, health and safety regulations, and merchandising guidelines.
• Prepare detailed reports and presentations for senior management, highlighting key findings, recommendations, and action plans.
• Work with store managers to develop and implement corrective measures, training programs, and process enhancements.
• Monitor and support the execution of promotional campaigns, ensuring optimal product placement and pricing strategies.
• Collaborate with the supply chain team to optimize stock levels, reduce out‑of‑stock situations, and improve replenishment cycles.
• Assist in budgeting and forecasting activities, providing accurate financial insights for the regional portfolio.
• Stay updated on market trends, competitor activities, and consumer behavior to inform strategic decisions.

Required Skills

• Strong analytical abilities with proficiency in Excel, Power BI, or similar data visualization tools.
• Excellent communication and presentation skills, capable of influencing stakeholders at all levels.
• Detail‑oriented mindset with a focus on accuracy and continuous improvement.
• Ability to work independently and as part of a cross‑functional team.
• Solid understanding of retail operations, merchandising, and inventory management.
• Problem‑solving skills with a proactive approach to identifying and addressing issues.

Education

A Bachelor’s degree in Business Administration, Retail Management, Economics, or a related discipline is required. Candidates with additional certifications in data analytics, supply chain management, or retail operations will be considered favorably.

Experience

Applicants should possess 3‑5 years of hands‑on experience in retail operations, store management, or a similar analytical role within a fast‑moving consumer goods environment. Experience working in a multi‑store or regional capacity is highly desirable.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per annum, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.

Benefits

• Comprehensive medical and dental coverage.
• Retirement savings scheme with employer contributions.
• Employee discount on all Shoprite stores.
• Paid annual leave and statutory holidays.
• Professional development and career advancement programs.

Training

• On‑boarding program covering Shoprite’s systems, policies, and culture.
• Continuous training in data analytics, retail technology, and leadership.
• Access to e‑learning platforms and mentorship opportunities.

Working Environment

The role is based in Qacha’s Nek, offering a vibrant community setting with easy access to Shoprite’s regional office. Employees enjoy a collaborative workplace that encourages innovation, respects diversity, and promotes work‑life balance. The position involves regular travel across the district to engage with store teams and conduct field assessments.

Application Process

Interested candidates should submit their application through the Shoprite Careers portal. The process includes an online questionnaire, submission of a detailed CV, and a series of interviews with the regional operations team. Shortlisted applicants will be contacted for assessment centers and final interviews.

Equal Opportunity Statement

Shoprite Holdings Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that values your unique perspective and contributes to the growth of Employment in Lesotho.