Retail Operations Analyst Job Vacancy in Matsieng, Lesotho – Retail

Job Description

Position:Retail Operations Analyst

Company:Shoprite Holdings Ltd

Location:Matsieng, Lesotho

Experience:2-4 years

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail

Department:Operations

Salary:SSP 150,000 – SSP 250,000 per month

Vacancies:1

Company Overview

Shoprite Holdings Ltd is a leading pan‑African retailer with a strong presence across Southern Africa, including a modern hypermarket in Lesotho. As part of its commitment to delivering quality products at affordable prices, Shoprite has become a preferred employer for ambitious professionals seeking dynamic career pathways. The company’s core values focus on customer centricity, community development, and sustainable growth, making it an attractive destination for talent looking to make a meaningful impact. With a robust supply chain, advanced merchandising systems, and a culture that encourages innovation, Shoprite offers a vibrant environment for those eager to contribute to the retail sector in Lesotho. This role supports the company’s strategic objectives of expanding market share, enhancing operational efficiency, and delivering exceptional shopping experiences to Lesotho Jobs seekers across the region.

Job Overview

The Retail Operations Analyst will play a pivotal role in optimizing store performance, analyzing sales data, and supporting the implementation of best‑practice operational procedures. Working closely with store managers, the analytics team, and regional leadership, the analyst will translate data insights into actionable recommendations that drive profitability and improve customer satisfaction. This position is integral to Shoprite’s mission of providing top‑notch retail services while fostering career opportunities in Lesotho. For more information, visit Lesotho Job Search.

Key Responsibilities

• Collect, clean, and analyze daily sales and inventory data from all Matsieng store locations.
• Develop performance dashboards that track key metrics such as sales per square foot, stock turnover, and shrinkage.
• Identify trends, forecast demand, and recommend inventory adjustments to minimize out‑of‑stock situations.
• Collaborate with merchandising and supply chain teams to streamline replenishment processes.
• Support store managers in implementing loss‑prevention strategies and operational standards.
• Prepare weekly and monthly performance reports for senior leadership.
• Assist in the rollout of new POS technologies and ensure data integrity throughout the transition.

Required Skills

• Proficiency in data analysis tools such as Excel, Power BI, or Tableau.
• Strong analytical mindset with the ability to interpret complex datasets.
• Excellent communication skills for presenting insights to non‑technical stakeholders.
• Attention to detail and a commitment to data accuracy.
• Understanding of retail operations, inventory management, and supply chain fundamentals.
• Ability to work independently and as part of a cross‑functional team.

Education

A bachelor’s degree in Business Administration, Retail Management, Economics, Statistics, or a related discipline is required. Relevant certifications in data analytics or supply chain management are advantageous.

Experience

Applicants should have 2‑4 years of experience in retail analytics, operations analysis, or a similar role within a fast‑moving consumer goods environment. Experience with large‑scale retail chains is preferred.

Salary

The successful candidate will receive a competitive salary ranging from SSP 150,000 to SSP 250,000 per month, commensurate with experience and qualifications.

Benefits

• Health insurance coverage for employee and dependents.
• Performance‑based bonuses and incentives.
• Employee discount scheme across all Shoprite stores.
• Paid annual leave and statutory holidays.
• Retirement savings plan contributions.

Training

• Comprehensive onboarding program covering Shoprite systems and processes.
• Ongoing professional development workshops in data analytics and retail management.
• Access to e‑learning platforms for continuous skill enhancement.
• Mentorship opportunities with senior analysts and department heads.

Working Environment

Shoprite offers a collaborative and inclusive workplace where teamwork and innovation are celebrated. Employees work in a modern office setting equipped with the latest technology, and they have the opportunity to interact with store personnel across the Matsieng region. The company promotes a healthy work‑life balance, encouraging staff to participate in community outreach programs and corporate social responsibility initiatives that benefit Lesotho.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Shoprite Careers page. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Shoprite Holdings Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.