Store Operations Analyst Job Vacancy in Maseru, Lesotho – Retail

Job Description

Position: Store Operations Analyst

Company: Shoprite Lesotho

Location: Maseru, Lesotho

Experience: 3-5 years of experience in retail operations or analysis

Education: Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations & Analytics

Salary: SSP 150,000 – 250,000 per month

Vacancies:1

Company Overview

Shoprite Lesotho is a leading supermarket chain delivering quality groceries, fresh produce, and household essentials to communities across Lesotho. As part of the broader Shoprite Holdings group, the company combines local market insight with international best practices to provide affordable, high‑quality products. With a strong commitment to customer satisfaction, community development, and sustainable sourcing, Shoprite Lesotho continues to expand its footprint, creating vibrant retail experiences and contributing to economic growth. This reputation makes it a top destination for professionals seeking dynamic career pathways within the retail sector of Lesotho.

The organization values innovation, teamwork, and continuous improvement. Employees are encouraged to bring fresh ideas to the table, collaborate across functions, and develop their skills through structured learning programs. By fostering an inclusive workplace, Shoprite Lesotho aims to attract diverse talent and become an employer of choice for those looking for long‑term growth in the retail industry.

Job Overview

The Store Operations Analyst will play a pivotal role in optimizing store performance across Maseru locations. Reporting to the Operations Manager, the analyst will collect, interpret, and present data on sales trends, inventory turnover, staffing efficiency, and customer satisfaction metrics. This insight will drive strategic decisions that enhance profitability, improve the shopper experience, and support the company’s broader objectives. The role offers a unique blend of analytical rigor and hands‑on retail exposure, making it an ideal stepping stone for ambitious professionals.

For more information about Shoprite Lesotho and its commitment to career development, visit the official portal at https://lesothojobsearch.com/. This position is a key component of our ongoing Hiring in Lesotho initiative, aimed at strengthening local talent pipelines.

Key Responsibilities

• Analyze daily, weekly, and monthly sales data to identify growth opportunities and underperforming categories.
• Monitor inventory levels, forecast demand, and recommend replenishment strategies to minimize stock‑outs and excess.
• Collaborate with store managers to evaluate staffing schedules, labor costs, and productivity metrics.
• Prepare concise performance dashboards and present findings to senior leadership.
• Support pricing and promotional planning by assessing historical impact on sales and margins.
• Conduct root‑cause analysis for any operational discrepancies and propose corrective actions.
• Assist in the development of KPI frameworks aligned with corporate objectives.
• Participate in cross‑functional projects aimed at enhancing the overall shopper journey.

Required Skills

• Advanced proficiency in Microsoft Excel, Power BI, or similar data visualization tools.
• Strong analytical mindset with the ability to translate data into actionable recommendations.
• Excellent communication skills, both written and verbal, for clear reporting.
• Detail‑oriented approach with a focus on accuracy and timeliness.
• Ability to work independently and as part of a collaborative team.
• Understanding of retail operations, merchandising, and supply‑chain fundamentals.

Education

A bachelor’s degree in Business Administration, Retail Management, Economics, Statistics, or a related discipline is required. Relevant certifications in data analytics or supply‑chain management are considered an advantage.

Experience

Candidates should possess 3‑5 years of experience in retail analytics, store operations, or a comparable role within a fast‑moving consumer goods environment. Experience with large‑scale retail data sets and familiarity with point‑of‑sale (POS) systems is highly desirable.

Salary

The position offers a competitive salary range of SSP 150,000 to 250,000 per month, commensurate with experience and qualifications. Performance‑based bonuses may be awarded annually based on achievement of key metrics.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Employee discount on all Shoprite products.
• Paid annual leave and statutory holidays.
• Professional development budget for courses and certifications.

Training

• Comprehensive onboarding program covering company culture, systems, and processes.
• Ongoing workshops on data analytics, retail trends, and leadership skills.
• Mentorship pairing with senior analysts and store managers.

Working Environment

The role is based in the modern headquarters of Shoprite Lesotho in Maseru, featuring open‑plan workspaces, collaborative meeting rooms, and access to state‑of‑the‑art analytical tools. The company promotes a balanced work‑life culture, encouraging flexibility and employee well‑being.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Shoprite Lesotho is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. Our hiring practices support the principles of fairness and transparency, ensuring that every applicant receives equal consideration.