Retail Operations Analyst Job Vacancy in Mokhotlong, Lesotho – Retail Management
Job Description
Position: Retail Operations Analyst
Company: Shoprite Lesotho
Location: Mokhotlong, Lesotho
Experience: 3-5 years in retail operations, supply chain analysis, or related fields
Education: Bachelor’s degree in Business Administration, Retail Management, Supply Chain, or related discipline
Employment Type: Full-time
Industry: Retail Management
Department: Operations & Analytics
Salary: SSP 150,000 – SSP 250,000 per annum
Vacancies:1
Company Overview
Shoprite Lesotho is a leading retail chain operating across Southern Africa, offering a wide range of groceries, fresh produce, and household goods to millions of customers. As part of the larger Shoprite Holdings Ltd, the company brings international best practices to Lesotho’s retail landscape, focusing on affordability, quality, and community engagement. With a strong commitment to local sourcing and job creation, Shoprite Lesotho plays a pivotal role in the economic development of regions such as Mokhotlong, providing career pathways and supporting sustainable growth. The organization values innovation, customer centricity, and operational excellence, making it an attractive employer for ambitious professionals seeking to shape the future of retail in Lesotho.
Job Overview
The Retail Operations Analyst will be responsible for analysing store performance, optimizing inventory flows, and supporting strategic decisions that enhance profitability and customer satisfaction. Working closely with store managers, supply chain partners, and the corporate analytics team, the analyst will translate data into actionable insights, drive process improvements, and contribute to the overall efficiency of Shoprite’s Mokhotlong operations. This role offers a unique opportunity to influence retail strategy in a dynamic market while gaining exposure to cutting‑edge analytics tools and cross‑functional collaboration.
Key Responsibilities
- Collect, clean, and analyse sales, inventory, and foot‑traffic data from all Shoprite outlets in Mokhotlong.
- Develop weekly and monthly performance dashboards for senior management.
- Identify trends, gaps, and opportunities to improve stock turnover and reduce shrinkage.
- Collaborate with procurement and logistics teams to optimise replenishment cycles.
- Support pricing and promotion strategies through data‑driven recommendations.
- Prepare detailed reports on key performance indicators (KPIs) such as sales per square metre, gross margin, and out‑of‑stock rates.
- Assist in the implementation of new retail technologies, including POS upgrades and inventory management systems.
- Provide training and mentorship to store staff on data interpretation and best practices.
Required Skills
- Proficiency in Excel, Power BI, Tableau, or similar data‑visualisation tools.
- Strong analytical mindset with the ability to translate complex data into clear business recommendations.
- Excellent communication skills, both written and verbal, for presenting findings to non‑technical stakeholders.
- Knowledge of retail operations, supply chain fundamentals, and merchandising principles.
- Attention to detail and a proactive approach to problem‑solving.
- Ability to work independently and as part of a cross‑functional team.
Education
A bachelor’s degree in Business Administration, Retail Management, Supply Chain Management, Economics, or a related field is required. Candidates with additional certifications in data analytics or retail management will be given preference.
Experience
Applicants should have 3‑5 years of relevant experience in retail analytics, store operations, or supply chain analysis. Experience within a large retail chain or a fast‑moving consumer goods (FMCG) environment is highly desirable.
Salary
The position offers a competitive salary range of SSP 150,000 to SSP 250,000 per year, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total compensation package.
Benefits
- Health insurance covering medical, dental, and vision care.
- Retirement savings plan with employer contributions.
- Employee discount on all Shoprite products.
- Paid annual leave and statutory holidays.
- Professional development allowance.
Training
- On‑boarding program covering Shoprite’s systems, policies, and culture.
- Advanced analytics workshops and certification support.
- Leadership development tracks for high‑potential employees.
Working Environment
The role is based in Mokhotlong’s main Shoprite store, offering a modern, collaborative workspace equipped with the latest technology. The analyst will enjoy a supportive team culture that encourages continuous learning, innovation, and a strong focus on customer satisfaction.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on our partner site. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment.
https://www.ghanajobsearch.com/
Equal Opportunity Statement
Shoprite Lesotho is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.
